Reinza Reminder — Terms of Service
Last updated: 12 August 2026
Version: 1.0
1. About these terms
These Terms of Service ("Terms") govern your use of Reinza Reminder (the "Service"), a filing deadline reminder service for UK accountancy practices, provided by Reinza Limited, a company registered in England and Wales (company number 11668166), registered office 128 City Road, London, EC1V 2NX ("we", "us", "our").
By creating an account, you accept these Terms. If you do not accept them, do not use the Service.
Contact: [email protected]
2. Business use only
The Service is provided for business use by accountancy practices, bookkeepers and similar businesses. It is not offered to consumers. By registering you confirm you are acting in the course of a business, and you acknowledge that consumer cancellation rights (including the 14-day right to cancel under the Consumer Contracts Regulations 2013) do not apply.
3. What the Service does — and does not do
The Service does: retrieve publicly available company information from Companies House, calculate statutory filing dates from that information, display them to you, and send you reminders by email, including calendar files you can add to your own calendar.
The Service does not:
- submit any filing, return or payment to Companies House, HMRC or any other authority;
- provide accountancy, tax, legal or any other professional advice;
- guarantee that any date shown is correct, complete or current.
Your responsibility. You remain solely responsible for identifying your filing obligations, verifying every deadline against official sources (Companies House and HMRC), and filing on time. The Service is an auxiliary reminder tool and must not be relied upon as your sole means of tracking deadlines. You should maintain independent records and procedures appropriate to your professional obligations.
4. Your account
4.1 You must provide accurate registration details and keep them up to date.
4.2 You are responsible for keeping your password secure and for all activity under your account. Notify us promptly at [email protected] if you believe your account has been compromised.
4.3 One account is intended for use by one practice. You may not resell, sublicense or provide the Service to third parties as a service of your own.
4.4 You must be at least 18 years old. By creating an account you confirm that you are authorised to enter into these Terms on behalf of the business or other legal entity you represent, and that entity is the customer under these Terms.
5. Subscription, fees and payment
5.1 Fees. £4.99 per month, or £20 per year, per account.
5.2 Payment. Payments are processed by Stripe. By subscribing you authorise us to charge your payment method on each renewal date until you cancel. We do not store your full card details.
5.3 Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price. We will give at least 30 days' notice by email of any price change, which will take effect at your next renewal.
5.4 No refunds. All fees are non-refundable. If you cancel, your subscription continues until the end of the period you have paid for, and no further payments are taken. We do not provide refunds or credits for partial periods, unused time, or periods during which you did not use the Service.
5.5 Failed payment. If a payment fails, we may retry it and will notify you. If payment remains outstanding, we may suspend your account in accordance with clause 8.
5.6 Taxes. We are not currently registered for VAT, and no VAT is charged on our fees. If we become registered for VAT, or if any other tax becomes applicable, it will be added where required and we will give you at least 30 days' notice by email before the change takes effect at your next renewal.
6. Cancellation
You may cancel at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. See clause 9 for what happens to your data.
7. Availability, support and changes
7.1 No service level guarantee. The Service is provided on a reasonable-endeavours basis. We do not guarantee that it will be available without interruption or error. The Service may be unavailable due to maintenance, technical failure, power or network interruption, or matters outside our control.
7.2 Reminders are not guaranteed. Email delivery, calendar synchronisation and third-party services (including Companies House, email providers and calendar providers) are outside our control. A reminder may be delayed or fail to arrive. You must not treat the absence of a reminder as confirmation that no deadline is due.
7.3 Support. Support is provided by email at [email protected] on a reasonable-endeavours basis. We do not commit to any response time.
7.4 Changes to the Service. We may modify, add or remove features. If a change materially reduces core functionality, we will give reasonable notice by email, and you may cancel under clause 6.
8. Suspension and termination
8.1 We may suspend or terminate your account if you fail to pay, breach these Terms, or use the Service unlawfully or in a way that harms the Service or other users.
8.2 We may terminate the Service as a whole, or your account without cause, on 60 days' written notice by email. In that case we will refund fees you have paid for any period after termination, notwithstanding clause 5.4.
8.3 On termination or suspension you lose access to the Service. Clause 9 governs your data.
9. Your data
9.1 Ownership. As between you and us, all data you enter or generate in the Service (including client company lists, filing statuses and notes) remains yours.
9.2 Export. While your account is active you may export your data at any time using the export features provided.
9.3 After cancellation, suspension or termination. We retain your data for 30 days after your account is cancelled, suspended or terminated. During this period you may reactivate by paying any amount due, or request an export. After 30 days your data is permanently deleted and cannot be recovered. A failed payment does not by itself suspend your account; your account is first marked as past due and payment is retried (see clause 5.5).
9.4 Deletion on request. You may ask us at any time to delete your data; we will do so promptly, subject to any legal obligation to retain records (for example, billing records required for tax purposes).
9.5 Personal data. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms.
10. Acceptable use
You must not: use the Service unlawfully; attempt to gain unauthorised access to the Service, its infrastructure or other users' data; interfere with or overload the Service; reverse engineer, copy or create derivative works from the Service; use automated means to extract data beyond the export features provided; or use the Service to store or transmit unlawful content.
11. Intellectual property
The Service, including its software, design and documentation, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes for the duration of your subscription. No other rights are granted.
12. Third-party services
The Service relies on third parties including Companies House, Stripe, our email delivery provider, and (where you choose to send reminders from your own mailbox) your own email provider. Your use of those services is subject to their own terms. We are not responsible for their availability, accuracy or acts. Companies House outages, delayed data or API changes may cause reminders to be delayed or omitted; these matters are outside our control.
13. Disclaimers
13.1 To the fullest extent permitted by law, the Service is provided "as is" and "as available". We exclude all warranties, conditions and terms implied by statute, common law or otherwise, including as to satisfactory quality, fitness for a particular purpose, accuracy and non-infringement.
13.2 We do not warrant that deadline data is accurate, complete or current. Data is derived from Companies House public records and from calculations applied to them; source data may be incomplete, delayed or incorrect, and statutory rules may change.
14. Limitation of liability
14.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
14.2 Subject to clause 14.1, we are not liable for: any penalty, interest, fine or other charge imposed by any authority; any missed, late or incorrect filing; loss of profit, revenue, business, goodwill, contracts or anticipated savings; loss or corruption of data; or any indirect or consequential loss, in each case however arising, whether or not we were advised of the possibility.
14.3 Subject to clause 14.1, our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the total fees you paid to us in the 12 months preceding the event giving rise to the claim, and (b) the annual subscription fee for one account at our then-current price.
14.4 You acknowledge that the fees charged reflect this allocation of risk, and that you are responsible for maintaining your own procedures and professional indemnity arrangements in respect of your filing obligations.
15. Indemnity
You will indemnify us against claims, losses and costs arising from your use of the Service in breach of these Terms or in breach of applicable law.
16. Confidentiality
Each party will keep confidential any non-public information received from the other and use it only for the purposes of these Terms, except where disclosure is required by law.
17. General
17.1 Entire agreement. These Terms, together with the Data Processing Agreement, form the entire agreement between us regarding the Service. Our Privacy Policy explains how we process personal data and does not form part of this contract except where expressly stated in the Data Processing Agreement.
17.2 Changes to these Terms. We may update these Terms. We will notify you by email at least 30 days before material changes take effect. Continued use after that date constitutes acceptance; if you do not accept, you may cancel under clause 6.
17.3 Assignment. You may not assign these Terms without our consent. We may assign them to a successor of our business on notice to you.
17.4 No partnership. Nothing in these Terms creates a partnership, agency or employment relationship.
17.5 Severability. If any provision is found unenforceable, the remainder continues in force.
17.6 Waiver. A failure to enforce any provision is not a waiver of it.
17.7 Third party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.
17.8 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Reinza Limited
128 City Road, London, EC1V 2NX
Company number 11668166
[email protected]